Generate Certificate Error

Tamara.W.311
Tamara.W.311 Posts: 3 🌱
in Corporate

Hello D2L community,

Has anyone encountered this error and more importantly, figured out how to resolve it?

We have created a new certificate template but keep receiving an error when issuing and generating it.

D2L Support have can't see anything wrong their end, so it's likely an issue with the PDF itself…but we are creating is as we normally do.

Any ideas?

Thank you in advance :)
Tamara

Screenshot 2024-10-31 at 10.22.33.png

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Answers

  • Subul.I.322
    Subul.I.322 Posts: 104 admin

    Hi @Tamara.W.311, thank you for reaching out to the Brightspace Community!

    This is something we would like to take a closer look at with a support case. Can you open a case through the ASC Support Portal so that we can review your Brightspace Instance with a dedicated support agent?

    Thanks!

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