Class Progress Permissions

Jacob.C.480

Hello. I have followed the KB at https://community.d2l.com/brightspace/kb/articles/4465-class-progress-permissions and added all permissions to an Advisor role in BS. With that, we were hoping that Advisors could use the Go to This User's > User Progress in User Management for their advisees. But even with all the permissions enabled, they get the attached error that says No progress available for this user. When I test as an admin, I am able to see the progress as expected. I am baffled as to what permissions I am missing in order for my Advisor role to be able to access this information. Many thanks for any help folks can offer.

Tauany.S.691

Hello @Jacob.C.480 ,

Thank you for reaching out to the Brightspace Community.

In this case, you may find the below articles helpful for the workflow you are trying to achieve:

https://community.d2l.com/brightspace/kb/articles/4303-user-abilities-affected-by-user-information-privacy-permissions

https://community.d2l.com/brightspace/kb/articles/4514-user-information-privacy-permissions

Please keep us posted if this resource was helpful in completing your intended workflow. 

Kind regards, 

Tauany

Jacob.C.480

Hello - Thank you for your response. I looked at these articles but don't believe this pertains to our situation. I'm still seeking a solution for how our Advisor role can view student progress.

Gabriel.T.493

Hi Jacob,

If the user's role has "User Information Privacy" permissions and the relevant permissions, it is likely that the role is missing some other key permission. However, without seeing the permissions for the role, it`s hard do determine which ones need to be enabled.

I would suggest opening a Support ticket, so a support agent can go through them and verify which ones are missing.

Best regards,

Gabriel