Difficulty entering student assessment passwords via remote access to student PCs

Eric.E.5240

Good morning,

I was wondering if anyone else has had trouble entering student passwords for quizzes and tests through a remote access suite such as Net Support.

My proctors are having to enter the test room with each student and input the passwords after launching lockdown browser.

Does this reflect a change in the basic functionality of lockdown browser?

Thanks in advance,

Eric H

Testing Coordinator

Midlands Technical College

Rusha.S.831

Hello @Eric.E.5240,

Thank you for reaching out to us via Brightspace Community!

It seems that this is an issue that requires further investigation. I recommend opening a support ticket with us so we can take a closer look and assist you effectively.

Thank you,

Rusha