Project Assignment Worksheet Not Opening From Pulse to Word on Mobile Device

I have a Project Assignment that has the instructions written out in the prompt, and then at the bottom has the assignment as a Microsoft Word so the student can edit & write the answers on the worksheet and then upload.

My question is for students on a Mobile Device and using the Pulse app - when they open a Word document it just gives them the document and it is not editable. Is there a way within Brightspace to edit the document? Or is there a way to ensure the document opens in Microsoft Word?

Answers

  • Hi Jocelyn,

    This problem can be caused by number of factors, most of which are related to the users mobile device. The common ones are: incorrect file associations; and no application on the users device that can open/edit/read .docx files.

    • File associations are mostly resolved by trying to open a .docx file, the user should be prompted to select the default application to use when accessing the file type:
    • Application issues are associated with the former issue, in that there is no suitable application installed on the user's device which to open the .docx file with. A couple of solutions for this are:
      • Download and install the Microsoft Word app to the device. The user will most likely need a suitable subscription giving them access to the MS Word app.
      • Other alternatives, or 3rd party apps are available on the Google Play Store that can be used to open/edit .docx files such as Google Docs. Once installed it could be set as the default app for opening .docx files.

    Hope this helps!