Project Assignment Worksheet Not Opening From Pulse to Word on Mobile Device

Jocelyn.J.726

I have a Project Assignment that has the instructions written out in the prompt, and then at the bottom has the assignment as a Microsoft Word so the student can edit & write the answers on the worksheet and then upload.

My question is for students on a Mobile Device and using the Pulse app - when they open a Word document it just gives them the document and it is not editable. Is there a way within Brightspace to edit the document? Or is there a way to ensure the document opens in Microsoft Word?

Chris.Shelverton@d2l.com

Hi Jocelyn,

This problem can be caused by number of factors, most of which are related to the users mobile device. The common ones are: incorrect file associations; and no application on the users device that can open/edit/read .docx files.

• File associations are mostly resolved by trying to open a .docx file, the user should be prompted to select the default application to use when accessing the file type:
  • The following resource from Samsung covers the basic steps required to do this for any app https://www.samsung.com/my/support/mobile-devices/how-to-clear-and-change-default-apps-on-android
• Application issues are associated with the former issue, in that there is no suitable application installed on the user's device which to open the .docx file with. A couple of solutions for this are:
  • Download and install the Microsoft Word app to the device. The user will most likely need a suitable subscription giving them access to the MS Word app.
  • Other alternatives, or 3rd party apps are available on the Google Play Store that can be used to open/edit .docx files such as Google Docs. Once installed it could be set as the default app for opening .docx files.

Hope this helps!