Why can't my learners access surveys?

Shonelle.W.988
Shonelle.W.988 Posts: 39 🧭
edited May 2 in Create - Set up your Brightspace course

I have several courses that use surveys for course evaluations but learners cannot access them. Interestingly, it's a different issue depending on the course.

In one course, the survey won't load at all and the learner receives the message, "This content item cannot be rendered".

In another course, the learner receives a message that they are not authorized to view the page.

I have verified that the permissions are on for all users to be able to participate in surveys.

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Answers

  • Ashwin.R.60
    Ashwin.R.60 Posts: 27
    edited April 4

    Hello Shonelle

    Thank you for reaching out to the Brightspace Community.

    Based on your description, this appears to be a misconfiguration in the permissions. You can refer to the following document to verify the permissions. 

    Survey permissions - Brightspace (d2l.com)

    If the issue still persists, I think it would be a good idea to create a support case with more details and we would be happy to investigate the issue. 

    We look forward to hearing from you through the support case.

     

    Kind regards,

    Ashwin Ravi

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