JIT User Provisioning works... But only if users access the main page?

Maureen.B.923
Maureen.B.923 Posts: 106 🧭

Our company just switched Identity Providers. We also enabled JIT User Provisioning so that user accounts are automatically created and updated.

To prepare for the switch, I updated the email addresses (the mapping field) of all our users so that it matched the correct email in our Identity Provider. I didn't bother updating any other fields (e.g. usernames), because they'd all auto update with JIT User Provisioning. Things are 90% great, except…

Sometimes if a user accesses a bookmarked course (e.g. https://dematic.brightspace.com/d2l/home/7157), they get an authorization error:

But if we direct them to the main homepage (e.g. https://company.brightspace.com/), the error resolves itself; they can login and use the previous URL.

Has anyone else with JIT encountered this problem?

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Answers

  • Hi @Maureen.B.923

    Thank you for reaching Brightspace Community! 

    This could be because old links are taking different authentication which this user is not having now.

    To get around this, I would suggest to unbookmark, then use JIT provisioning to login; then bookmark again and see if issue happening.

    Should you have any questions or concerns please let us know.

    Best Regards,

    Syed Hasan

  • Maureen.B.923
    Maureen.B.923 Posts: 106 🧭

    Yup, it appears to be a browser cookies/cache issue. Someone cleared both and were able to log in without having to go directly to the main landing page.