JIT User Provisioning works... But only if users access the main page?
Our company just switched Identity Providers. We also enabled JIT User Provisioning so that user accounts are automatically created and updated.
To prepare for the switch, I updated the email addresses (the mapping field) of all our users so that it matched the correct email in our Identity Provider. I didn't bother updating any other fields (e.g. usernames), because they'd all auto update with JIT User Provisioning. Things are 90% great, except…
Sometimes if a user accesses a bookmarked course (e.g. https://dematic.brightspace.com/d2l/home/7157), they get an authorization error:
But if we direct them to the main homepage (e.g. https://company.brightspace.com/), the error resolves itself; they can login and use the previous URL.
Has anyone else with JIT encountered this problem?
Answers
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Thank you for reaching Brightspace Community!
This could be because old links are taking different authentication which this user is not having now.
To get around this, I would suggest to unbookmark, then use JIT provisioning to login; then bookmark again and see if issue happening.
Should you have any questions or concerns please let us know.
Best Regards,
Syed Hasan
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Yup, it appears to be a browser cookies/cache issue. Someone cleared both and were able to log in without having to go directly to the main landing page.
