Intelligent Agent not notifying when submissions are made.

Oliver.R.66 Posts: 7 🔍
edited December 2023 in Training

I have tried setting up an intelligent agent that will notify trainers and managers via email of when a submission has been made to the assessment section of that course. I have used the criteria below however whenever a submission is made the Agent doesn't trigger and no notification is sent.

Please can anyone point out where I have gone wrong or any other options I have to set up this notification.

Thank you.

Best Answer

  • Rusha.S.831
    Rusha.S.831 Posts: 105
    Answer ✓

    Hello @Oliver.R.66,

    From the screenshots, it looks like you are using the {InitiatingUser} string. This string checks the user who performs the action that meets the agent’s criteria.

    May I suggest you try adding the trainer's email in CC and see if it sends the email?

    Thank you,