Removing students from sections?

sbarclay@ucc.on.ca
sbarclay@ucc.on.ca Posts: 1 🌱
edited November 2023 in K-12

I am helping a colleague who combines his 6 separate classes into one course shell. He has done it successfully for years. This year, we mistakenly put a few students into the wrong section. When we add them to the correct section, they are still a part of the wrong section. We have both searched all over the place and can not find a way to remove him from the incorrect section.

We have even tried UNenrolling the student entirely and re-adding them to the course in the correct section… but he ends up back in both.

Thanks for any help you can provide.

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Answers

  • Chris.S.534
    Chris.S.534 Posts: 379
    edited October 2023

    Hi sbarclay,

    We appreciate you reaching out to the D2L Community.

    In this instance please open a support case with the D2L Support team who can best assist troubleshooting the issue being experienced.

    When opening a case with the D2L Support team please make reference to:

    • any SIS integration in place if used - IPSIS/OneRoster/D2L Standard CSV etc.
    • the method used to merge the courses.

    Hope that helps!

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