Why does the error retrieving credentials ad appear?

Ricardo.R.901

When entering the courses the advertisement appears. It is not with all teachers, only with some.

1. Enter credentials.
2. Choose a course.
3. Notice appears.

Prithvi.A.303

Hello @Ricardo.R.901

Thank you for contacting us via Brightspace Community!

May I suggest you to open a support ticket with us for us to further investigate this issue please?

Kind Regards,

Prithvi