Unable to send attachments in email tool
Our team received a ticket issue from an instructor unable to send pdfs through their email class list tool within D2L. Our team also recreated this issue in another course and with different PDF documents. Attached are the error messages we receive when trying to send multiple PDFs and a single PDF. We've confirmed that none of these documents either separate or together surpass the file size limit for Brightspace to send. Would someone be able to look into this issue and let us know why we are receiving this error message? Thank you!
Answers
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Hi National University Group,
This issue may be related to a recently fixed issue. Can you please confirm if the instructor/your team is still able to reproduce the error? Feel free to tag me with the "@" feature!
All the best.
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Hello @Michelle.T.865
Our team was able to send out the email, but we will contact the instructor to ensure the tool is working for them. We appreciate your update that the issue was recently fixed and will circle back in case the instructor is still experiencing this issue.
Thank you!
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You are very welcome, @National University Group.A.477 ! It is our pleasure to assist.
