Forget Password link not working

Options
Joe.N.340
Joe.N.340 Posts: 6 🌱
edited October 2023 in K-12

Hi,

Whenever our students or staff click on "Forget Password", there will be no link sent to the email addresses to reset.

Please assist.

Tagged:

Answers

  • Prithvi.A.303
    Options

    Hello @Joe.N.340

    Thanks for connecting with the Brightspace Community.

    As a First step, I would recommend users to check their email inbox and Spam folders for password rest emails, or see if their email inbox is full or not as that can cause the emails to not get delivered as well.

    Thanks and Regards,

    Prithvi

  • Joe.N.340
    Joe.N.340 Posts: 6 🌱
    Options

    Hi,

    This happened to all staff and students of our institution.

    And we have done the possible rectification by checking on spam and such. Still no email for resetting.