Request for Assistance: Filing a Ticket on New D2L Website


I am writing to inquire about the location of the link for filing a ticket on your website. I am familiar with the process on the old D2L website, but I am having difficulty navigating the new site. Could you please provide me with the link or guide me through the process of finding it?

Thank you for your assistance.

Best Answer

  • Heba.A.271
    Heba.A.271 Posts: 85
    Answer ✓

    Hi Rogelio,

    Thank you for reaching Brightspace Community!

    You can create a support case from the new Brightspace Community using Quick links > ASC Homepage> Manage Cases and then select the tab labelled " Open new case"

    You can find the steps in this article.

    Hope this helps !