Deleted Content Suddenly Reappearing?!

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Hi all,

As of a few days ago, we've discovered that basically all of our class instances are appearing to have what we've dubbed 'zombie links' in the Content tab. More specifically, the Content tab has become populated with links to quizzes that were eventually deleted and then replaced with an updated version. The new link to the new quiz is still there as well, and works fine. The zombie link directs to an error page. The attached photo shows a lesson with the correct quiz at the bottom and two zombie links suddenly appearing at the top of the lesson. It seems like some kind of 'restore' setting got changed at the organization level which is something we Super Admins don't think we can do, or at least don't know how to do. Has anyone else encountered this? D2L Helpdesk has been no help so far and we are really hoping we don't have to go in and manually delete all of these zombie links from every course!! Help!!

Answers

  • Furkan.K.312
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    Hi Maris,
    Thank you for contacting the D2L community. This seems like a support case. Can you please spin up a support case? And the support team will investigate further.

  • Maris.K.638
    Maris.K.638 Posts: 3 🌱
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    definitely already opened a support case - no solutions yet so hoping someone in the community might know something.

  • Noriko.N.58
    Noriko.N.58 Posts: 1 🌱
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    @Maris.K.638 were you able to find any answers to this issue? we are currently experiencing a very similar situation within our Brightspace setup. Thank you!

  • Maris.K.638
    Maris.K.638 Posts: 3 🌱
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    @Noriko.N.58 No, still no answers to this problem. I am in contact with a support person and they are investigating. I was hoping an update from the company might undo whatever was done, but all the wonky content stuff is still there. In our further research we have found that some past semesters were not affected. We do not know what the connecting factor or pattern might be.