Can't login to our test system


I can't seem to login to our test system today. We have been conducting some tests with our ldap system. Please help. Let me know—Jeff.

Best Answer

  • Jeffrey.M.844
    Jeffrey.M.844 Posts: 56
    edited July 2023 Answer ✓

    Good Morning @Jeff.P.787,

    For something as specific as this that would presumably require troubleshooting, you are best to have one of your organization's Approved Support Contacts (ASC) open a case with the D2L Helpdesk. If that is you, then emailing will open a case and route it to the appropriate level of support for ASCs (Admin Support).

    For more information on how an ASC can open a support case, I would recommend reviewing our ASC Resource List, specifically the Creating and Managing Cases section.

    Note: As a best practice, when opening support cases for login issues, it would be good to include detailed steps to reproduce, as well as example users who have encountered the issue and/or any of the responses they received in those instances. If possible, noting date/time of the occurrences is also useful to the troubleshooting process.

    I hope that helps!


    Learning Administration Manager