How can I submit a support ticket?

Wanda.B.947

I have a question regarding an issue on our platform, but I no longer see any way to submit a support request on the new community portal. Am I missing something? Can someone point me to the page where I can do this?

To be clear, I am the admin for our agency's Brightspace platform.

Thank you,

Wanda B.

Ricardo.S.110

Hi @Wanda.B.947

As your organization's Approved Support Contact (ASC), please access the Community's ASC homepage to open a support case with our Product Support Team.

You can find the ASC Homepage under Quick Links on the right side of your screen:

You can find further instructions on how to submit a service request in the following video:

https://community.d2l.com/brightspace/kb/articles/1175-approved-support-contacts-create-a-case-or-service-request

I hope this is helpful!

Wanda.B.947

Thanks, Ricardo; this was what I was looking for. You could also update the Contact Us page with these details, as it needs this information. The menu item "ASC Homepage" is not obvious, and I suspect others may be looking for it too.

Ricardo.S.110

Thanks for your feedback Wanda.B.947.

I'll pass it on to the Community team.