Hi @Joe.N.340
Thanks for reaching out to the Brightspace Community.
As your organization's Approved Support Contact (ASC), please access the Community's ASC homepage to open a support case with our Product Support Team. They will be able to troubleshoot the issue this teacher is experiencing. You can find the ASC Homepage under Quick Links on the right side of your screen:
You can find further instructions on how to submit a service request in the following video:
https://community.d2l.com/brightspace/kb/articles/1175-approved-support-contacts-create-a-case-or-service-request
I hope this is useful.
Thank you very much Ricardo.
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