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Student replies to comments on assignments
Re: ATTENDANCE DATA VIEW
Hi Bryan,
Currently, it is not possible to freeze the users' names column.
That said, we would like to invite you to vote up this idea in our Product Idea Exchange.
This feature was requested through the Make attendance easier to see (D9536) idea.
The Product Idea Exchange is designed for users like you to send direct submissions to our Product Development organization and has the following advantages:
- It allows you to receive direct updates on each request you submit
- It allows other community members to vote on ideas
- It allows other community members to contribute to and collaborate on each idea
- It ensures ideas that have the greatest impact on our clients and end users receive consideration for inclusion in future releases.
We look forward to hearing from you at the Product Idea Exchange!
Re: Best way to display course size information to faculty?
@Brian.P.603 @Jennifer.W.973 and @Rusha.S.831 that PIE item is actually one that I created and I learned there was a custom widget created for Lansing CC many many years ago and I brought it up to my TAM and he is exploring the possibility of it being deployed.
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How to make a global Widget that functions based on the current course?
The following specific issue is an example of a more general one we're facing:
We have several small features (widgets, intelligent agents, possibly others) that we'd like to add to many courses all at once, and manage the feature as a single entity rather than go into each course one by one. But they need to function based on the user's status in each course (role, unit completion, etc), not their global status.
Is there a way to do that?
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A global widget was created at the organization level (id=6606) with a message to let students know when their access expires within an org unit course offering (e.g., “Notification of status change: your status within Course X has expired…”). It has one conditional release:
· Enrolled in current org unit as the role: Expired
This global widget is then placed on a shared course homepage that is also created and managed at the organization level.
Within the course offerings that are using the shared course homepage, the widget is active but hidden from learners that don’t meet the release conditions.
Desired behavior: Because the release condition specifies the current org unit, we expect it to read the role of the user within a specific org unit and release the message when the role is changed to Expired within that course offering.
Actual behavior: The widget is reading the role of the user at the organization level (6606) and will only release if the learner role is switched at the org level, not within the specific course offering. The learners may be enrolled in multiple courses and would never get the message since they would not be given a role of ‘Expired’ at the org level.
Ramifications: Since the widget is only reading roles at the org level and not at the course offering level, we would need to create and manage both a unique widget and a unique homepage at the course offering level to get this message to work correctly. We would lose the ability to manage both the widget and the course homepage at a global level.
Why force us to adopt a terrible chatbot in lieu of quality end-user support?
Back in October, our institution was informed that D2L will be transitioning their end-user clients to the Brightspace Virtual Assistant (BVA) be December 31st, 2023 and decommissioning their legacy support portals and workflows in 2024.
Since then, our team has been testing out the BVA and its functionality leaves something to be desired, to say the least!
Here is a 13-minute video capturing my attempt to get the BVA to tell me how to delete a submodule: . I strongly encourage you to watch it on 2x speed; it's painful.
Here are a few other qualms we have with the BVA:
The BVA says that it’s Carleton’s D2L assistant; it is not. |
|---|
It takes several interactions to get to a live agent. |
The language on the contact us buttons are misleading. |
After you choose a contact us option, there is no way to change your mind and go back without starting over. |
Responses are just cut and pasted from an instruction page and often irrelevant. |
Visual display is confusing. When the “answer” articles appear, it’s not clear what to click on and how to continue the conversation. |
Answers are often irrelevant and missed the Carleton context. (Ex. “Q: How do I take a quiz?” > “A: <provides article on Access quizzes in New Content Experience (we don’t have this enabled)” or “How do I access Zoom?” > A: “No information found”. |
Documentation that the BVA points to is wordy, long, poorly formatted (numbered steps are sometimes missing or numbers appear where bullets should appear). This makes content hard to follow |
Documentation by D2L is not specific enough. I asked “How do I submit a link in an assignment?” The answer was to provide a tour of assignments (which did not mention submitting links) |
The BVA does not ask what role someone has which means it often provides answers that won’t work for the user. For example, when I said I couldn’t see my course it showed how to activate course which a student can’t do. |
Once it has provided a response there is no option to ask a related follow-up question or provide clarification. This means you have to start all over every time you want to talk to the BVA. |
Incorrect and irrelevant information often provided |
Hovering over the icon does not provide information about what the icon represents. |
Clicking contact support does not let you choose how you would like to get help. |
Can’t type to ask for help from a real person or contact information from the bot. The first step is to input a question but when you ask to speak to someone it just indicates they can’t help. |
Requested an email back about adding Zoom links, took a few hours and sent a link pointing to the wrong section of our support page |
The UI is very clunky and can appear as though the user is stuck in a loop |
To other institutions who have enabled BVA in their LE, what have your experiences been with it? I'm very concerned about the level/type of support our end users will be getting.
Some additional questions I still have are:
- Are issues from BVA easily escalated/sent to our service desk?
- Right now D2L Support sends tickets to us when it's out of their scope. I don't sense that will happen here…
- What happens when a student says "I'm in crisis" or signals mental health crisis in some way. Are they defaulted to Brightspace Support pages?
- Is the D2L Live Support team shrinking? (i.e. will we have reduced access to live human support?)
- Why is the chat icon so very very very small? It's not noticeable/is barely discernible and we can't link to the chatbot in any way.
- Have they done any accessibility testing with the chatbot?
Re: Is the Bookmarks feature limited to the (classic) content experience?
Hi Margaret,
Thank you for reaching out to us on Community.
Currently, the Bookmark feature is only available to classic content tool.
Regards,
Nik
Re: Reminders for Discussion Board
Hi Geoff,
Thank you for reaching out to us on Community.
For your first question, there is a feature request submitted in Product Idea Exchange that aligns to yor ask and is submitted as below,
{
Multiple Due Dates for Discussions Need to Appear in Calendar (D9892)
}
For your second question, I kindly request you submit a feature request in the Product Idea Exchange
Regards,
Nik
