Does anyone use the Completion Tracking widget - and can give advice on how to set it up

https://community.d2l.com/brightspace/kb/articles/32396-about-system-widgets
We were wondering how to set up the completion tracking widget mentioned on the above page.
We've added it to a homepage on a course, ensured completion tracking is enabled on the course.
But just logging in as a learner nothing shows on the homepage. Its as if the widget doesn't exist.
Theres nothing in permissions or any additional guidance that we can find anywhere to set it up.
Answers
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Hello Christina,
Thank you for reaching out with your question about the Completion Progress widget.
Based on the information you have shared, I believe our Support team would be able to assist you as they would need to access your environment to troubleshoot. Please submit a support case and our team will be happy to help!
Thank you!