Pulse Login Loop
The Brightspace Pulse app on my android updated. I went in, and after four splash pages, I found the my institution's login and signed in through the faculty sign in. I am now stuck in a login loop. When I hit the "Return to Pulse" blue button, it loops back on itself.
My institution and IT department claims that they "little control over the Pulse app. Our suggestion is to uninstall/ reinstall the app, process any updates for your phone and the app then turn off and restart your phone."I have tried that without success.
Answers
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Hello Greg,
Thank you for reaching out. To help assist you better, it would be best to submit a support case so our support team can look at it.
In the support case, could you kindly attach a screen recording of the issue to your case and share that you have already tried to uninstall and reinstall the application? This will help provide context to the issue.
If you are an Approved Support Contact you can follow our guide on submitting support cases here:
Alternatively, you can also have your administration team to submit a case on your behalf.
Best regards,Abrar
