D2L Course Page freezing

Kira.H.305
Kira.H.305 Posts: 21 🌱
edited April 1 in Higher Ed / Postsecondary

Has anyone else had any trouble with the D2L course page freezing in Chrome browser? This has happened to me three times now, and each time it has been in a different page of my course. So far it has happened in Content, the course homepage, and in Assignments. The navbar and the scroll bar both disappear and I am unable to navigate on the page at all. Has anyone else had this experience?

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Answers

  • Olly.F.893
    Olly.F.893 Posts: 73

    Hi Kira. Because you're an Approved Support Contact, if something were impacting your Brightspace site from the D2L side, you'd be notified.

    As a first step, I'd try the following to see if any of these make an impact:

    • Refreshing the cache for the site (Ctrl + F5 on a Windows device)
    • Trying a different browser
    • Trying an incognito window (in case you have browser plugins that are causing the issue)
    • Trying a different device
    • Trying a different WiFi network

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  • Kim.P.305
    Kim.P.305 Posts: 1 🌱

    Hi there,

    I'm wondering if this issue was fixed? I'm supporting a couple of instructors who are experiencing the same problem. Their course homepages freeze and the scroll bars disappear. I'm hoping you were able to troubleshoot a solution? I tried all the suggestions listed by Olly.F.893 and the problem still exists.

    Any help is much appreciated.

    Thanks!

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  • Olly.F.893
    Olly.F.893 Posts: 73

    Hi Kim, I think the best thing to do here would be to speak with whoever is an Approved Support Contact (ASC) at your institution, and ask them to raise a support case so that Support can try to replicate it. To help with this, it might be a good idea for them to collate which users have experienced it, when, on what pages, and what devices and browsers (including version number) were being used.

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  • Piero.d.211
    Piero.d.211 Posts: 16

    Hello, Kira, how are you?

    I suspect that this is being caused by one of the widgets in the homepage of the course offering. I understand that this course offering is a sandbox, correct?

    May I temporarily remove some of the widgets in that sandbox course offering, to determine if this is indeed the cause of the issue?

    Thank you kindly,

    Piero de Sá

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  • Kira.H.305
    Kira.H.305 Posts: 21 🌱

    Hi Piero,

    This has actually not been an issue since the original post. If I notice it happening again, I will let you know.

    Thanks!

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