D2L Course Page freezing

Kira.H.305
Kira.H.305 Posts: 20 🌱
edited 1:34PM in Higher Ed / Postsecondary

Has anyone else had any trouble with the D2L course page freezing in Chrome browser? This has happened to me three times now, and each time it has been in a different page of my course. So far it has happened in Content, the course homepage, and in Assignments. The navbar and the scroll bar both disappear and I am unable to navigate on the page at all. Has anyone else had this experience?

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Answers

  • Olly.F.893
    Olly.F.893 Posts: 71

    Hi Kira. Because you're an Approved Support Contact, if something were impacting your Brightspace site from the D2L side, you'd be notified.

    As a first step, I'd try the following to see if any of these make an impact:

    • Refreshing the cache for the site (Ctrl + F5 on a Windows device)
    • Trying a different browser
    • Trying an incognito window (in case you have browser plugins that are causing the issue)
    • Trying a different device
    • Trying a different WiFi network

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  • Kim.P.305
    Kim.P.305 Posts: 1 🌱

    Hi there,

    I'm wondering if this issue was fixed? I'm supporting a couple of instructors who are experiencing the same problem. Their course homepages freeze and the scroll bars disappear. I'm hoping you were able to troubleshoot a solution? I tried all the suggestions listed by Olly.F.893 and the problem still exists.

    Any help is much appreciated.

    Thanks!

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