D2L Course Page freezing

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Kira.H.305
Kira.H.305 Posts: 16 🌱

Has anyone else had any trouble with the D2L course page freezing in Chrome browser? This has happened to me three times now, and each time it has been in a different page of my course. So far it has happened in Content, the course homepage, and in Assignments. The navbar and the scroll bar both disappear and I am unable to navigate on the page at all. Has anyone else had this experience?

Answers

  • Olly.F.893
    Olly.F.893 Posts: 71
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    Hi Kira. Because you're an Approved Support Contact, if something were impacting your Brightspace site from the D2L side, you'd be notified.

    As a first step, I'd try the following to see if any of these make an impact:

    • Refreshing the cache for the site (Ctrl + F5 on a Windows device)
    • Trying a different browser
    • Trying an incognito window (in case you have browser plugins that are causing the issue)
    • Trying a different device
    • Trying a different WiFi network