D2L Course Page freezing

Question

Has anyone else had any trouble with the D2L course page freezing in Chrome browser? This has happened to me three times now, and each time it has been in a different page of my course. So far it has happened in Content, the course homepage, and in Assignments. The navbar and the scroll bar both disappear and I am unable to navigate on the page at all. Has anyone else had this experience?

Kira.H.305 · Answer

Hi Piero,

This has actually not been an issue since the original post. If I notice it happening again, I will let you know.

Thanks!

Piero.d.211 · Answer

Hello, Kira, how are you?

I suspect that this is being caused by one of the widgets in the homepage of the course offering. I understand that this course offering is a sandbox, correct?

May I temporarily remove some of the widgets in that sandbox course offering, to determine if this is indeed the cause of the issue?

Thank you kindly,

Piero de Sá

Olly.F.893 · Answer

Hi Kim, I think the best thing to do here would be to speak with whoever is an Approved Support Contact (ASC) at your institution, and ask them to raise a support case so that Support can try to replicate it. To help with this, it might be a good idea for them to collate which users have experienced it, when, on what pages, and what devices and browsers (including version number) were being used.