Quizzes - broken image while editing

Austin.A.6208
Austin.A.6208 Posts: 8 🌱
edited May 5 in Known and Fixed Issues
In the Quizzes tool, if you add an inline image to a question with the editor, the image will appear as a broken image with only the alt text displayed

if you preview the quiz, the image is displayed.
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Answers

  • Jenn.H.328
    Jenn.H.328 Posts: 54

    This is very odd behaviour and very unexpected. Are you adding a new image or inserting an existing image from your Brightspace environment?

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  • Austin.A.6208
    Austin.A.6208 Posts: 8 🌱

    it happens with both uploading a new file or choosing an existing file

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  • Austin.A.6208
    Austin.A.6208 Posts: 8 🌱

    Where/how do I report this as a "bug"?

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  • John.S.971
    John.S.971 Posts: 18 Analytics Builder Transition

    We are encountering the same issue, instructors editing quiz questions with image files cannot see the images during the editing process. I've noticed two variations of this problem. In one case, the text editor displays a broken image icon, but in the other there is no indication in the WYSIWYG editor that an image is present in the question.

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  • John.S.971
    John.S.971 Posts: 18 Analytics Builder Transition
    edited September 2024

    After further testing and consulting with D2L Support, it appears that this issue is specific to the Firefox browser in our environment. Switching to another browser has resolved the problem, allowing us to edit quiz questions with images easily and efficiently.

    image.png


    I hope that helps.

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  • Austin.A.6208
    Austin.A.6208 Posts: 8 🌱

    the problem happens for me with Chrome… maybe a browser setting? not sure what though

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  • Shawn.M.117
    Shawn.M.117 Posts: 2 🔍

    I have this as well in Chrome and is frustrating to manage quizzes. Why is it so specific to browsers? I have not tested in other browsers.

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  • Brian.S.372
    Brian.S.372 Posts: 2 🌱

    Follks, we are having the same issue here and after some testing it appears that the problem is specific to Mozilla Firefox. I am using 135.0 (64-bit). The image preview in the HTML editor in quizzes appears to work normally in Chrome and MS Edge.

    Has this been reported?

    Brian K. Snapp
    Manager of The Center for Teaching Excellence: Instructional Designer
    The University of Scranton

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  • Bruce.B.64
    Bruce.B.64 Posts: 54

    Hi @Brian.S.372 - I'd suggest putting in a support case with your Approved Support Contacts so that way we can capture the number of clients impacted and it's properly triaged through our Support and Development teams. I'm reviewing the Known Issue list and not observing anything at first glance.

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  • Adrian.V.583
    Adrian.V.583 Posts: 8 🌱

    We are experiencing this same issue on our campus with at least one of our professors.

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  • Rusha.S.831
    Rusha.S.831 Posts: 127
    edited May 3

    Hi @Austin.A.6208, @Brian.S.372, @Shawn.M.117, @Adrian.V.583,

    I came across a current known issue that may be relevant here:

    https://community.d2l.com/brightspace/kb/articles/32230-in-brightspace-using-quizzes-users-may-experience-difficulties-viewing-images-within-quiz-questions-that-were-added-via-insert-stuff-if-using-firefox-browser

    This seems similar to the issue raised in this discussion.

    As a potential workaround, you might try temporarily disabling your browser’s enhanced protection features to see if that resolves the problem. Below are the relevant settings for the browsers mentioned:

    Firefox

    • Setting Name: Enhanced Tracking Protection
    • Location: Settings > Privacy & Security > Enhanced Tracking Protection

    Microsoft Edge

    • Setting Name: Tracking Prevention
    • Location: Settings > Privacy, Search, and Services > Tracking prevention

    Google Chrome

    • Setting Name: Safe Browsing
    • Location: Settings > Privacy and Security > Security

    I hope this helps!

    Thank you,

    Rusha

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