Regarding the new automated quality assurance process

CS.K.3849

I just saw the preview for the Release Notes for next month (October 2026). And in that, I saw that an automated quality assurance process was going to implemented for customers in the US and Canada. And for clarity, I want if this is in reference to the surveys we receive after tickets are completed or something else?

David.M.4345

Hello,

This refers to an internal quality-assurance review of support tickets handled by Admin or End User Support, not the customer surveys sent after ticket resolution.

The automated process will review the ticket and the assisting support agent’s handling. Results will be available to the leadership team to flag potential concerns for internal follow-up. Post-resolution customer surveys are separate and will continue to be reviewed manually by me/staff

Let me know if this clears things up or if you have any other questions, I would be happy to help where I can!