I have created a discussion and started a thread. When I log in with a student account (or as...

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Niall.Watts5496
Niall.Watts5496 Posts: 3 🌱
edited November 2022 in Customer Enablement

I have created a discussion and started a thread. When I log in with a student account (or as an instructor) I cannot reply to the thread (no button) or see existing replies. Any explanation? How can I fix this? I have not set any restrictions
 

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  • Jonathan.S.595
    Jonathan.S.595 Posts: 80 🧭
    edited November 2022
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    Did you check the checkbox in the forum and topic creation for must start a thread before reading or replying to other threads?

  • Niall.Watts5496
    Niall.Watts5496 Posts: 3 🌱
    edited November 2022
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  • Donna.Swanson9224
    Donna.Swanson9224 Posts: 2 🌱
    edited November 2022
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    Have you checked the underlining HTML Code? In the past we've had an issue like this. If someone created the "text of the message" in another product and did a copy paste the undlying code had some "div" tags and other errant html. When we edited the html code and cleaned it up. Then people could reply to the thread.

  • Renee.J.194
    Renee.J.194 Posts: 113
    edited November 2022
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    @Niall Watts​ , I can't see much detail on your image, but it does not look to me that you are in a place where you would have a reply button. Forgive me if I am being obvious, but some of our own instructors have had this happen. It looks to me like you have the "Start a New Thread" button. When I am in that screen for a discussion topic, I have to click into the post I want to reply to by clicking the link that is the THREAD's title. Then I get a button to reply to thread.

     

    If I have misinterpreted, then I bet that @Donna Swanson​ has nailed it. We have had that very frustrating situation several times. I would so love to strip all the code from their pastes!

  • Niall.Watts5496
    Niall.Watts5496 Posts: 3 🌱
    edited November 2022
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    Renee & all thanks. I think the problem is not clicking into the post - which like some of Renee's instructors I did not find obvious.