Kaltura - Video not availiavle on Iphone (IOS)

AMOS.W.9213
AMOS.W.9213 Posts: 2 New Community Member
edited April 13 in Known and Fixed Issues

Hello team, quick Kaltura issue: on my iPhone, I'm getting an error saying my browser is blocking 3rd-party cookies so that the video won't play. Have any of you run into this or found a quick fix? Appreciate the help.

Amos

Tagged:
· Share on Twitter

Answers

  • Stephen.R.50
    Stephen.R.50 Posts: 129 image

    Hello @AMOS.W.9213, thanks for your question!

    I've previously seen some problems like this with cookies while using Safari on both Mac and iPhone/iPad.

    If you are using Safari, it is possible to adjust your settings, however my first recommendation is to switch to using Chrome and that should function better.

    Please let us know if this helps.

    ~Stephen

    · Share on Twitter

Categories