Seeking Advice on User Panels & Feedback Groups
Hi everyone,
Our product team regularly makes decisions about Brightspace configuration, features, and rollouts—but we've realized we're often doing this without systematic input from the people who use the platform every day: our faculty and students.
We're planning to establish user panels or feedback groups to get ongoing, structured insight into how Brightspace is actually being used. We're in the early stages and would love to learn from others who have implemented something similar at their institutions? We are curious about:
- How to structure panels (frequency, size, participant selection)
- Which methods work best for gathering meaningful feedback
- Any challenges you encountered and how you addressed them
- Whether this actually influenced your decision-making (and how)
If your institution has established user panels, advisory groups, or any structured feedback mechanism, I'd really appreciate hearing about your experience—what worked, what didn't, and any advice you'd offer.
Thanks in advance for any insights you can share!
Mads Holst
Product Manager, AU, Denmark