Staff member unable to complete course as grey bar to move through the pages isnt showing up
Hi, I am unsure if this is the right place to ask. A staff member is trying to complete our unconscious bias course. There should be a grey bar that comes up at the bottom of the screen so that they can proceed with the session and move to the next slide. This is not showing up for her, but I have tried to access it myself, and it is coming up for me. Do you have any ideas? I have advised them to clear their cache and their search history, and the issue still persists. Please could you advise on the next steps to resolve this? Many thanks
Answers
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Hi @Derby.S.137
I'm sorry this staff member is experiencing this issue. Would you be able to share a screenshot of what their screen looks like?
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Hi, sorry for the delay. I was waiting for the staff member to get back to me with a screenshot. I have attached two screenshots, one of how it is supposed to look (1) and the other of how it looks on my colleague's screen (2). As you can see, she doesn't have the grey bar at the bottom of the page where you navigate through the course. Look forward to hearing from you.
