Single Profile Widget - Spinning Wheel

Sherina.C.136
Sherina.C.136 Posts: 7 🌱
edited March 26 in K-12

Hello, for some reason, one of our instructors keeps getting the spinning wheel on their single profile widget and the option to configure it does not do anything. Even me, as the super administrator can't try to resolve this. Any idea what may be happening?

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Answers

  • Stefanie.B.518
    Stefanie.B.518 Posts: 600 admin

    Hi @Sherina.C.136
    That sounds like something we should take a closer look at with a support case.
    Can I trouble you to open a case regarding this in the ASC Portal? That will allow us to assign a support agent who can look at your specific implementation of the widget and see what's happening there.

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  • Sherina.C.136
    Sherina.C.136 Posts: 7 🌱

    Thank you Stefanie. I reached out to the support team and it was all sorted out after the hotfix. I appreciate your message.

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