Anyone else getting reports of issues with replacing files?

Melissa.H.804
Melissa.H.804 Posts: 13 🌱
edited February 4 in Higher Ed / Postsecondary

I received the following from an instructor. Does this sound familiar to anyone?

When replacing a file with the same name, new file won't show if same name
. Fix for now is to rename file with name different from original. Example: A.pdf, replace with A1.pdf and it will show
. My guess is that there is some caching issue based on the file name.

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Answers

  • Ana.A.776
    Ana.A.776 Posts: 7

    Hi @Melissa.H.804,

    Thank you for reaching out in the Brightspace Community.

    Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at things.

    If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case OR request (https://community.d2l.com/brightspace/kb/articles/1175-approved-support-contacts-create-a-case-or-service-request), and a member of our Support team will be happy to assist you.

    Thanks, Ana

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