New Content Experience error message "Opps, we are having trouble connecting you"

John.S.971
John.S.971 Posts: 17 Analytics Builder Transition

An instructor has reported consistently encountering an error message when trying to upload content files to their course using the New Content Experience. Interestingly, this issue does not occur when they switch back to the classic content experience. We’ve been unable to replicate the issue on our end, which suggests it may be related to their device or connection.

Has anyone else experienced this issue? If so, were you able to find a solution?