New Content Experience error message "Opps, we are having trouble connecting you"
An instructor has reported consistently encountering an error message when trying to upload content files to their course using the New Content Experience. Interestingly, this issue does not occur when they switch back to the classic content experience. We’ve been unable to replicate the issue on our end, which suggests it may be related to their device or connection.
Has anyone else experienced this issue? If so, were you able to find a solution?
Best Answer
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Hello @John.S.971 ,
Thank you for reaching out to the D2L Brightspace Community!
Based on what you're describing, I think it would be a good idea for a support agent to take a closer look, as the issue could be related to the file the instructor is trying to upload, or there may be other factors involved.
Your first step is to connect with your school or organization’s Help Desk to create a support request.
If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case request, and a member of our Support team will be happy to assist you.
Thank you,
Pulkit
