Issue with Pulse app not displaying Brightspace elements
I am having an intermittent issue with the Pulse app. Content I am creating in Brightspace elements (tabs, accordions) is sometimes visible and other times not. It is inconsistent from html page to page. I reinstalled the Pulse app and updated my phone (iPhone 12). My colleague with an Android reports the same problem. This also occurs on my iPad. There is no issue on the desktop computer. Does anyone have advice?
Answers
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Hi @Tania.J.7661,
Thanks for reaching out to Brightspace! We'd be happy to help you out — could you provide us with some screenshots/video recording of the issue you're seeing on Pulse? This will help our team to identify where the issue is. Thank you!
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Hi again @Tania.J.7661 -
After further consideration of your case, we believe it can be investigated more thoroughly with our team. Please contact your school's Help Desk and provide your screenshots or videos so they can assist you in troubleshooting the issue!
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Hi Julia - I have actually contacted them but there hasn't been a resolution which is why I reached out directly. I will follow up with them. For your interest, here is an example of the issue. Thanks for replying. Tania
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Hello @Tania.J.7661,
Thank you for adding the screenshots here!
After reviewing this issue, I found that it is related to an existing defect on our end. Unfortunately, we do not have an (ETA) for the fix at this moment.
We appreciate your patience and understanding as we work to resolve this matter.
Best,
Rusha
admin