Issue with Pulse app not displaying Brightspace elements

Tania.J.7661
Tania.J.7661 Posts: 2 🔍
in Higher Ed / Postsecondary

I am having an intermittent issue with the Pulse app. Content I am creating in Brightspace elements (tabs, accordions) is sometimes visible and other times not. It is inconsistent from html page to page. I reinstalled the Pulse app and updated my phone (iPhone 12). My colleague with an Android reports the same problem. This also occurs on my iPad. There is no issue on the desktop computer. Does anyone have advice?

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Answers

  • Julia.P.6519
    Julia.P.6519 Posts: 3 admin

    Hi @Tania.J.7661,

    Thanks for reaching out to Brightspace! We'd be happy to help you out — could you provide us with some screenshots/video recording of the issue you're seeing on Pulse? This will help our team to identify where the issue is. Thank you!

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  • Julia.P.6519
    Julia.P.6519 Posts: 3 admin

    Hi again @Tania.J.7661 -

    After further consideration of your case, we believe it can be investigated more thoroughly with our team. Please contact your school's Help Desk and provide your screenshots or videos so they can assist you in troubleshooting the issue!

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