Hi Jaye.L,
The Brightspace content tool leverages a Document Conversion Service that converts documents uploaded to the Content tool into PDFs. This is the reason you are seeing the pdf related error when trying to access the .ppt file.
See https://community.d2l.com/brightspace/kb/articles/23030-what-types-of-files-can-i-use-for-course-content
Another option to try is accessing Brightspace using a different web brwoser.
If the issue persists please connect with your online learning administration and support team to investigate, if the issue persists they can open a support case with the D2L Support team.
Hope that helps!
Hello,
I tried to access Brightspace on Microsoft Edge and Firefox browsers but they still have the same issue. However I think it's worth noting that whenever I open the files on my mobile devices like tablet or smartphone I don't ever face this issue.
Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.
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