Troubleshooting tips for slow HTML editor loading?


One instructional designer encounters slow loading times for their HTML editor. It seems to only affect this one user, so I assume it's an internet connection/VPN issue. Any troubleshooting tips for them? I've told them that the next time it happens to try the following:

  • Try a different browser (they're on Chrome)
  • Try creating a new HTML topic (right now they're trying to edit a topic, so maybe it's an issue with the HTML in their existing topic)
  • …?



  • Bharti.B.332

    Hello @Maureen.B.923

    Thank you for contacting us via Brightspace Community!

    May I suggest you to open a support ticket with us for a more in-depth investigation into this issue. Please include additional details such as device and browser specifications to assist with the troubleshooting process.

    Kind Regards,