Troubleshooting tips for slow HTML editor loading?

Maureen.B.923
Maureen.B.923 Posts: 130 🧭
in Create - Set up your Brightspace course

One instructional designer encounters slow loading times for their HTML editor. It seems to only affect this one user, so I assume it's an internet connection/VPN issue. Any troubleshooting tips for them? I've told them that the next time it happens to try the following:

  • Try a different browser (they're on Chrome)
  • Try creating a new HTML topic (right now they're trying to edit a topic, so maybe it's an issue with the HTML in their existing topic)
  • …?

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Answers

  • Bharti.B.332
    Bharti.B.332 Posts: 94

    Hello @Maureen.B.923

    Thank you for contacting us via Brightspace Community!

    May I suggest you to open a support ticket with us for a more in-depth investigation into this issue. Please include additional details such as device and browser specifications to assist with the troubleshooting process.

    Kind Regards,

    Bharti

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