Create File > Accordion Template with PDF Link is Flashing
Hello,
I'm using a web page content item with the accordion template, in which I have a pdf link. When anyone clicks on the link it displays the pdf D2L viewer on a new page but the pdf keeps blinking and nothing can be done to change it. Is this a flaw in the build of the web page that it doesn't allow the pdf to be viewed appropriately? Do I have to upload it separately as its own item? This is happening for all users and in instructor mode.
Answers
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Hi Sara
There is a known issue presently with Creator+ elements flashing. My recommendation is to report this to the D2L Helpdesk so that you will be contacted with updates on its resolution.I hope that's helpful
Matt Walker
Learning Administrator Manager -
@Matt.W.287 - how do I contact the help desk? I don't see an option on this page or any other.
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Hi @Sara.D.792 ,
You are best to have one of your organization's Approved Support Contacts (ASC) open a case with the D2L
Helpdesk. If that is you, then emailing helpdesk@d2l.com will open a case and route it to the appropriate level of support for ASCs (Admin Support).For more information on how an ASC can open a support case, I would recommend reviewing our ASC Resource List, specifically the Creating and Managing Cases section.
Note: As a best practice, it would be good to include detailed steps to reproduce, as well as examples of users who have encountered the issue and/or any of the responses they received in those instances. If possible, noting the date/time of the occurrences is also useful to the troubleshooting process.
I hope that helps!
Thanks,
Sangeetha
