uploading a CSV file into question library and keep getting an error

Barbara.B.339
Barbara.B.339 Posts: 2 🌱
edited December 2023 in Higher Ed / Postsecondary

I am trying to upload a file into the question library and keep getting an error

The upload didn't complete because your network connection was interrupted. When you're ready, try again

Answers

  • Hi @Barbara.B.339

    From the content of the error message, I would first check your internet speed to see if it could really be related to connection issues. If that is not the case, I was about to advise you to open a ticket with our Admin Support for further investigation. But I can see you have already done so.

    I hope this gets fixed soon.

  • AC.C.820
    AC.C.820 Posts: 2 🔍
    This error consistently happens if I use the standard csv format for quiz questions that most LMS understand, a format with one spreadsheet row per question. If I use Brightspace's own strange format for csv instead, with multiple rows per question, it will upload without this error. This is consistent across computers, browsers, networks.

    I found an example of Brightspace's format in the answer to this question
    https://community.d2l.com/brightspace/discussion/2891/seeking-detailed-info-on-csv-xml-quiz-formats-for-a-python-script-project
    The example file itself is at
    https://s.brightspace.com/apps/import-quiz-questions/1.33.1/sample/Sample_Question_Import_UTF8.csv

    I have yet to find a formal specification of the format. There is a tool (linked from that question) for turning questions in a Word document (!) into this format.
  • Jacki.S.874
    Jacki.S.874 Posts: 4 🔍
    Hello, I get the same error 'The upload didn't complete because your network connection was interrupted. When you're ready, try again' even when using the Brightspace sample csv file. My internet is fine.
    Any other thoughts on why the file won't upload?
  • Jacki.S.874
    Jacki.S.874 Posts: 4 🔍
    Hello, I get the same error (The upload didn't complete because your network connection was interrupted. When you're ready, try again) even when using the Brightspace sample csv file. My internet is fine.
    Any thoughts on what else may cause this error?