uploading a CSV file into question library and keep getting an error

Barbara.B.339

I am trying to upload a file into the question library and keep getting an error

The upload didn't complete because your network connection was interrupted. When you're ready, try again

Ricardo.S.110

Hi @Barbara.B.339

From the content of the error message, I would first check your internet speed to see if it could really be related to connection issues. If that is not the case, I was about to advise you to open a ticket with our Admin Support for further investigation. But I can see you have already done so.

I hope this gets fixed soon.

AC.C.820

This error consistently happens if I use the standard csv format for quiz questions that most LMS understand, a format with one spreadsheet row per question. If I use Brightspace's own strange format for csv instead, with multiple rows per question, it will upload without this error. This is consistent across computers, browsers, networks.

I found an example of Brightspace's format in the answer to this question
https://community.d2l.com/brightspace/discussion/2891/seeking-detailed-info-on-csv-xml-quiz-formats-for-a-python-script-project
The example file itself is at
https://s.brightspace.com/apps/import-quiz-questions/1.33.1/sample/Sample_Question_Import_UTF8.csv

I have yet to find a formal specification of the format. There is a tool (linked from that question) for turning questions in a Word document (!) into this format.

Jacki.S.874

Hello, I get the same error 'The upload didn't complete because your network connection was interrupted. When you're ready, try again' even when using the Brightspace sample csv file. My internet is fine.
Any other thoughts on why the file won't upload?

Jacki.S.874

Hello, I get the same error (The upload didn't complete because your network connection was interrupted. When you're ready, try again) even when using the Brightspace sample csv file. My internet is fine.
Any thoughts on what else may cause this error?

Christina.D.828

Hi. Is there a solution to this issue? I am experiencing the same error.

Rusha.S.831

Hello @Christina.D.828,

Thanks for reaching out to us via Community!

Have you tried using the import export copy component to import questions and see if this helps? I have a similar defect, which is mentioned in this article: https://community.d2l.com/brightspace/kb/articles/32241

A workaround suggested was to use the import, export and copy components to import questions.

I hope this helps!

Thanks,
Rusha