Complete Button - error
This morning we had a user call us regarding one of her courses.
User is enrolled in Course
Grades - has not completed the assessment
Award- Not achieved
Although the user has not been graded and has yet to achieve her award, the course 'Complete' button is showing (see attached image).
I checked the event log, no one has marked her as completed the grading items ( Tutorial, Assessment). Everything is showing as correct.
I am wondering what is causing the 'Complete' button to display in the course?
Answers
-
Hi @Tatiana.M.97 ,
Thanks for reaching us through community!!
Unfortunately, we might need more details and time to investigate the behavior. Can you please raise a support case with us with user details to check on this?
Thanks,
Sangeetha
-
These details were in image:
course name: Flexible learning vaccinator foundation
Where do I raise a support case?
-
Hello @Tatiana.M.97,
You are best to have one of your organization's Approved Support Contacts (ASC) open a case with the D2L Helpdesk.
For more information on how an ASC can open a support case, I would recommend reviewing our ASC Resource List, specifically the Creating and Managing Cases section.
Note:As a best practice, it would be good to include detailed steps to reproduce, as well as examples of users who have encountered the issue and/or any of the responses they received in those instances. If possible, noting the date/time of the occurrences is also useful to the troubleshooting process.I hope that helps!
Thank you,
Rusha
