How is the session timeout "log back in" link updated?

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Holly.D.647
Holly.D.647 Posts: 1 🌱
edited November 2023 in Development

Is there a way for the system administrator to update the "log back in" link that displays on the session timeout pop-up window?

When a session times out for me or one of my users, the pop-up box populates, but when the "log back in" link is selected, it opens the "login portal page' but when you select the SSO button it opens a blank page and does not log the user back in or redirect them.

I have edited this post to show the screen shots of what occurs with this process.

1 - Session Timeout Notification.png
2 - Session timeout Error redirect.png
3 Redirect login page.png
4 - Session timeout final screen - blank bage - Copy.png

If we are not able to update it, can the message be changed or removed all together?

Thanks for your feedback

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Best Answer

  • Mohit.B.878
    Mohit.B.878 Posts: 26
    Answer ✓
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    Hello @Holly.D.647

    Thank you for contacting us through the Brightspace Community.

    To investigate the issue further, we recommend you to please create a support ticket. This requires us to reproduce the reported issue and examine the workflow and current Set Config Variables of the site.

    Best Regards,
    Mohit Bhargav

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