Hi @Gabriel Alejandro.B.967 ,
Thanks for reaching out to the Brightspace Community with your question. In this case, we recommend you connect with your institution's IT help desk. They are your best path forward for all questions related to your Brightspace instance and can log a support case on your behalf if there is something unexpected happening.
If you would like my help in connecting with them, please send me a private message and I will happily share your institution's contact information.
I mean this was the first place I went. I think this is not a well thought out platform there are so many flaws.
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