Award wasn't issued when it should have been


The criteria to pass one of our courses and be issued an award is: "Receives greater than or equal to 60 % on grade item: <Scorm name>".

I ran the report this morning and it appears:

1 learner "failed", but achieved 63.33% so should have passed and been issued a certificate
15 learners "passed", achieving the >60%, but weren't issued a certificate.
All of these learners have needed to attempt the assessment 2+ times to pass, but the certificate was not issued.

What am I missing/haven't checked that could result in several learners not receiving their award?


Best Answer

  • Nikhil.P.90
    Nikhil.P.90 Posts: 71
    Answer ✓

    Hi Laura,

    Thank you for your question.

    Can you please submit a support case by providing the course, awards, and scorm topic name so that our support team can investigate the issue further.