ReadSpeaker Clients

Question

Hi D2L and ReadSpeaker Clients,

In the last rolling update from D2L, something happened that caused the D2L to skip the ReadSpeaker webReader player in quizzes. D2L currently has an internal/defect ticket (#01882671,) and they are currently working with ReadSpeaker developers to correct the issue.  Since ReadSpeaker does not want students to be left without TTS on their quizzes/tests/exams, we have a workaround.

If the quiz is not in a locked browser, the ReadSpeaker TextAid Chrome Browser Extension can be used to read all parts of the quiz.  Once the student has entered the test, the student will click on the TextAid extension.  Next, they highlight what they want to be read and click Listen on the Extension Player.  Please follow these instructions (opens in a new window) if the TextAid Extension is not installed on testing center computers. The student can log into the extension when they begin their quiz.

If you are a ReadSpeaker client and do not have TextAid, please email me at ginger.dewey@readspeaker.com, and I will give you a temporary copy of TextAid so that you can install it on the computers where students will be testing.

If you have any questions, please do not hesitate to reach out to me.

Best Regards,

Ginger

Ginger.D.669 · Answer

We are pleased to announce that D2L has deployed a hotfix to address the quiz reading issue. We have successfully verified the resolution in our demo instance, and your instance should be updated now. If you encounter any persisting issues, try a Hard Refresh (CTRL + F5) or contact D2L Support to inquire about the hotfix's application timeline for your instance.

We deeply regret any inconvenience this issue may have caused, and we appreciate your patience throughout this process. If you have further questions or require clarification regarding the timing of the fix for your instance, we encourage you to contact D2L's team, referencing the internal Problem/Defect Case (01882671).

Please do not hesitate to reach out to us if you need any additional assistance or support.

Chris.S.534 · Answer

Hi Ginger,

We appreciate you reaching out to the D2L Community.

Just to stress for clients experiencing the issue using ReadSpeaker as described by Ginger please open a support case with the D2L Support team for issue investigation, tracking, and notification of when a fix is rolled out to your environment. Be sure a reference to Case #01882671 when opening a case with the D2L Support team.

Thank you