Create user via Classlist, username issue

Question

We'd like to use Email as the login. However, the system doesn't allow it via the course when creating a user in Classlist. Where might I be able to fix that? We're able to use email if we create accounts via course merchant or if an admin creates them.

Thanks,

Scott

Heba.A.271 · Answer

Hi Scott,

Thank you for the update , to add on it; it is not allowed per user Role  permission even admins will not be able to create user name from the Classlist tool with"@" but would be able from the Users tool. Unfortunately it is currently known not to be consistent between the tools.

I would recommend raising a PIE item requesting for enabling the emails when creating users from the Classlist tool.

Regards,

Scott.B.223 · Answer

Thanks, but then why is it allowed at the admin level? If it really caused issues with other tools, wouldn't "@" not be allowed for Usernames there either?

Scott

Heba.A.271 · Answer

Hi @Scott.B.223 ,

Thank you for reaching Brightspace Community!

Its is expected that you can create a user with Username using "@"  from the Users tool but unfortunately  you will not be able to create and enrol  a user from Classlist tool with username including "@"  and it is not recommended to include "@ "in a username from the Classlist Tool due to its impact on other tools.

Regards,