Dropbox document-- issue on my end or students?

Erin.H.435 Posts: 3 🔍
edited August 2023 in Higher Ed / Postsecondary
I require students to use Microsoft Word to write their papers. Everyone at my university has access to Word and hopefully requiring .docx resolves compatibility issues.

This past session I had some papers that open up in the dropbox as a document of random characters. When I downloaded the document, it was the same-- all random characters. Anyone else have this problem? Does it seem to be a problem with D2L, or something on my end, or (I dare not want to think it) a type of cheating to get an extension?