Community Login help

Scot.B.216

A Colleague at Liberty Christian is not able to register or login to the new community site. It is able to verify her email address by sending a code to her email but then once the code arrives it says it cannot verify the email address or username.

Any help would be appreciated.

Stefanie.B.518

Hi @Scot.B.216,

It sounds like your Colleague may need to complete the registration steps first, before attempting to login or reset a password.
We've also been running some SSO Support Sessions in case it's handy for others as well.

We'll reach out to that individual to help connect her.
Glad to be connected and grateful for the note!