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Parent not syncing

Michael.C.569 Posts: 8 🔍

I have a parent whose account doesn't exist in Brightspace. They are in our SIS and associated with the child but they don't exist in Brightspace. Where do I start troubleshooting this?

We are using IPSIS Administration to sync our data.


  • Andrea.B.236
    Andrea.B.236 Posts: 183 admin

    Hi @mcorey_actonschool ,

    Thank you for connecting with the Brightspace Community!

    In this circumstance, we'd recommend that connecting with your school's IT Support is the best option. They can help in creating a ticket with D2L to get this issue resolved. We'll reach out to you via DM with further information!

  • Michael.C.569
    Michael.C.569 Posts: 8 🔍

    I can't find a place to leave a ticket with D2L the old community cases don't allow for me to create a ticket and I emailed support directly and they said I don't have support.