I have a client who is seeing our tool as an external link rather than an external learning tool?

Deanna.D.517
Deanna.D.517 Posts: 2 New Community Member

We are a partner of D2L (our company's name is Qwickly) and I have a client who is attempting to install Qwickly Jot into their Brightspace environment. We have a well-documented installation guide for this that we have checked with the client and, although they are following the steps exactly, when they add the tool as an external learning tool, it shows up in their courses as an external link instead (which does not work and results in an error). I've included screenshots below. Can someone please help me understand what might be happening here?

Screenshot 2025-06-02 at 9.21.19 AM.png Screenshot 2025-06-02 at 9.21.28 AM.png