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Issues with Cursor within D2L

Jennifer.W.799

This is such a weird problem, but when I insert feedback within the assignment itself by adding a comment, the cursor moves back to the beginning of the sentence. For example, if I start typing "Missing…," as soon as I type the "M," before I move on to the "i," the cursor moves back to the space before "M." I don't even know if I am explaining it correctly. Is anyone else having this problem? It's happening to me on multiple computers, so I know it's a me problem or a D2L and me problem.

Any advice would be greatly appreciated!

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Accepted answers

Subul.I.322

Hi @Jennifer.W.799, thank you for reaching out to the Brightspace Community!

This issue is in our Known Issues List, and as a workaround, when you open the note annotations, wait 2-3s before you begin typing.

Feel free to reach out again if you encounter any difficulties!

All comments

Subul.I.322

Hi @Jennifer.W.799, thank you for reaching out to the Brightspace Community!

This issue is in our Known Issues List, and as a workaround, when you open the note annotations, wait 2-3s before you begin typing.

Feel free to reach out again if you encounter any difficulties!

Miguel.S.245

Hello Jennifer,

Thank you for bringing this issue to our attention. I understand that the cursor behaviour is causing difficulties when providing feedback within the assignment comment section in D2L. Based on similar cases and the behaviour you've described, this issue could be rooted in specific browser configurations or temporary data conflicts. Here are some technical steps to troubleshoot and address this:

Clear Browser Cache and Cookies: Sometimes, cached data from previous sessions can cause unpredictable behaviour in web applications like D2L. Clearing your cache may reset any stored data that could be interfering with the text input functionality.
Disable Browser Extensions or Add-ons: Extensions, especially those related to text input or autocomplete functions, can sometimes conflict with D2L’s HTML editor. Try disabling these extensions temporarily to check if the behaviour persists.
Test in Incognito/Private Mode: Using an incognito or private browsing window can bypass some of your standard browser settings and extensions. This step can help determine if an extension or specific setting is impacting the functionality.
Ensure Browser Compatibility: Verify that you’re using a supported and up-to-date browser version. D2L is optimized for certain browsers (such as Chrome, Firefox, and Edge), and compatibility issues may occur on outdated versions.
Switch Browsers: If possible, test this behaviour in an alternate browser. D2L’s HTML editor sometimes behaves differently across various browsers, and testing in another browser may help us isolate the issue.
Disable Text Prediction (if applicable): If your operating system or browser has a text prediction or autocorrect feature enabled, consider turning it off to see if that improves the behaviour. Some users have reported issues with cursor positioning when predictive text is enabled.

Please let us know if these steps help or if the behaviour persists. If the issue continues, providing additional details—such as the specific browser and version used, any text editor settings, and the exact circumstances when the issue arises—can assist us in recreating the problem on our end.

Best regards,
Miguel

Daniel.H.5404

Has any progress been made on fixing this issue? I have tried all the fixes listed here and they do not make a difference. The work around of remembering to wait 2-3 seconds every time we go to write a comment is a real pain.

James.R.233

I am having this issue as well, and, like Daniel, none of the recommended fixes there solved the issue. The proposed fixes seemed very generic (more like suggestions), so I hope with more people reporting this issue D2L will prioritize a fix….. Fingers crossed!

Enjoy the rest of your term, folks, and Merry Christmas / Happy Holidays to each. 😄

James

Kyle.F.7513

Please fix this issue - it's a nightmare when trying to provide feedback to a large number of submissions efficiently and it's not a browser/cookie issue.

Subul.I.322

Hi @Daniel.H.5404, @James.R.233, and @Kyle.F.7513,

Thank you for reaching out to the Brightspace Community! We truly appreciate your feedback and want you to know that we are listening.

I'm actively working with support to address the issue, and I'll be sure to keep you all updated as soon as there's any progress. Thank you for your patience and understanding!

Subul.I.322

Hi @Daniel.H.5404, @James.R.233, and @Kyle.F.7513!

We really appreciate your understanding as we work to resolve this issue.

D2L is currently in discussions with Nutrient (vendor for annotations software) to resolve the issue. Any updates on the issue will be shared in our Fixed-Issues List/Known-Issues List.

Thank you for your patience regarding this matter!

Brian.T.7426

Instead of everyone constantly checking the "Fixed-Issues List/Known-Issues List" could you send an email to all campus IT administrators?

Joshua.F.7239

Please fix this issue. Many of us spend a lot of time and effort posting comments and feedback in our students' work. This is a TREMENDOUS frustration and waste of time to be dealing with this bug. It was reported many months ago. Shame on Brightspace for not addressing this!

Julia.P.6519

Hi @Joshua.F.7239, thanks for reaching out to Brightspace Community and sharing your concerns.

We completely understand how frustrating this issue has been, especially given the time and effort you put into providing feedback for your students.

We want to assure you that our team is aware of this and continues to track it on the Known Issues list. While we don’t have an immediate solution to share, it remains a priority, and we’re working toward a solution. We encourage you to subscribe to our Known Issues List Updates so you’ll be notified as soon as there’s an update.

We truly appreciate your patience! Let us know if you have any questions.

Kacie.P.8693

We are all out of patience. This has been an issue for over 6 months - since at least September of 2024. None of the offered fixes make a difference. Why is this such a difficult issue to address? The amount of frustration it causes is difficult to quantify, especially on a feature that I use almost daily.

Stefanie.B.518

HI @Kacie.P.8693,
Feedback is so critical for student learning- so we definitely need to get this fixed and fixed correctly.

This part of the Brightspace Platform is managed with an additional technology partner which has required some more collaboration and navigation of technical complexity- but we have connected all of the feedback in this thread with our Product Teams (including yours here) and do expect the solution for this issue to be released soon.

While I'm not able to provide the specific date at this time - the item is expected to be announced in our Fixed Issues List.

By Bookmarking this discussion, you can receive an automated email notification when the next fixed items are released.