What are some ways to troubleshoot issues regarding content not loading?
Yi Yan.L.782
Posts: 15 Analytics Builder Transition
Hi D2L community,
Part of my job is to help my lecturers troubleshoot their LMS issues.
Hence, I would like to ask… sometimes when using the Brightspace LMS, users report occasions where the content page does not seem to load. For troubleshooting, I will typically suggest & try out the following ways for a start:
- Try to replicate the issue on my end
- Check if anyone else faces the same issue
- Clear cache
- Use different browsers
- Use different device (if needed)
Are there other ways we can typically troubleshoot loading issues first before deciding that raising a ticket is the way to go?
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Answers
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Hi Yi Yan,
Some of the other common suggestions are:
- Do the D2L/Brightspace System Check {your_brightspace_URL}/d2l/systemCheck
- Try connecting to the internet using a different network connection if available: share wifi via mobile, work network, home wireless network etc
- Try a VPN if available
- Disabling browser extensions
- Access the content in Incognito or Private browsing mode
- Access on a personal laptop/computer/mobile vs. corporate/work/school provided device
If all else fails raise a ticket with the D2L Support team.
Hope that helps!