Colleague can't update my SCORM package

Question

I uploaded a SCORM package to my course, and I have shared it to the course. My colleague has access to the course, and can see the SCORM package. However, when they try to Upload New Version, it stalls during the upload process; it stays at 0%.

How do we allow other Instructors to update SCORM packages they didn't upload themselves?

And how to we ensure the updated SCORM package is still associated with the correct Grade Item? We are using a release condition based on the Grade book item.

Thanks in advance.

Stefanie.B.518 · Answer

Hi @Lesley.M.416

My sincere apologies for the delay in response.

I've shared your feedback on the documentation with our Knowledge Team to schedule some updates based on this note. Thank you for sharing back with us here!

I believe as long as the original SCORM file has been added to the course, at the course level, and that your colleague is an Instructor role in that course- they should have the permissions needed to update that file.

Lesley.M.416 · Answer

As a follow-up question: would the Instructor need to be enrolled at the Organization OrgUnit level in order to update a SCORM package they didn't upload themselves?

Currently, the Instructor role we have is cascading, and enrolled in an OrgUnit below the Organization.

Lesley.M.416 · Answer

Thank you for the resources.

If I may provide feedback about the support documentation; it mixes instructions between the Legacy and New SCORM experience.

For example, on step 2 under Replace a SCORM or xAPI package in the Content tool, it says to click Upload/Create button. But, in my instance, it is the Add Existing button.

So if the SCORM doesn't upload, it isn't an issue with Brightspace? Is that why I would contact our Technology Services team? Do you think this something related to our Internet service or hardware?

Thanks again for your help.