SCORM completion tracking not working

Emma.V.825
Emma.V.825 Posts: 4 🔍
in Known and Fixed Issues
Hi there,

I would like to add some SCORMs created using Articulate Rise onto a course offering. They aren't graded, there's no test at the end, we just want people to move through and look at all the content.

I have successfully uploaded them and they are linking and launching correctly within the course. I have them set to 'Ungraded' and to open in a new window. I can move through the course successfully in the pop up, and I can see that I get to 100% in the navigation window on the left. It will then say 'This activity is complete', so I close the tab. However, once I'm back on my main course tab it says that my activity is at 0% completion. The SCORM reporting in the 'Reports' section is showing no data.

How can I get Brightspace to register the fact that the course has been completed?

(FYI I have tried a few different publish settings in Articulate - xAPI, Scorm 2004, 4th edition with Passed/Incomplete and with Complete/Incomplete and Scorm 1.2 with Complete/Incomplete)

Thank you!
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Best Answer

  • Naomi.R.11
    Naomi.R.11 Posts: 3
    Answer ✓

    Hi Emma, Without specific details it can be hard to say what is happening here, however it’s more likely to do with the package configuration. SCORM 2004 4th edition is a great one to use,  and make sure to set the completion threshold in the SCORM package. An exit button at the end is also helpful.
    You may also want to reach out to your SCORM provider for further assistance with package settings.

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Answers

  • Emma.V.825
    Emma.V.825 Posts: 4 🔍

    Thanks Naomi, I will give it a try!

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  • Eric.D.231
    Eric.D.231 Posts: 3 🔍

    I am also trying to track the completion of Articulate Rise lessons. I have tried almost all the possible publishing settings but the results are as described above.
    I have successfully tracked quiz scores from Rise but just want to track completion.
    Can you offer any new guidance on this?

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  • Emma.V.825
    Emma.V.825 Posts: 4 🔍

    Hi Eric,

    I managed to solve the issue by creating a separate test user and actually logging in as them (not impersonating as I was previously). This allowed the completion to be tracked correctly against the test user. We don't have quizzes in our courses, but our publish configuration is set as follows:

    SCORM 2004

    Track using completion

    Reporting: Complete/Incomplete

    Exit course/Hide cover page are both set to 'Off'.

    I hope that helps in some way!

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