Problem with New Ipad

thierry.G.857
thierry.G.857 Posts: 4 Analytics Builder Transition
in Accessibility
Some students have difficulty displaying quiz on Brightspace with the last version of Apple Ipad, are you aware of these difficulties ?
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Answers

  • Michelle.T.865
    Michelle.T.865 Posts: 48

    Hello @thierry.G.857 ,

    Thank you for the question. Can you clarify what the display difficulties seen are? A screenshot of the issue may help us look into the issues further.

    Cheers,

    Michelle

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  • thierry.G.857
    thierry.G.857 Posts: 4 Analytics Builder Transition

    Thanks for the answer.

    The access to BrightSpace quizzes is blocked on iPads: regardless of the browser (Safari, Chrome, Firefox) and how up-to-date it is, the message :

    "This course only works with Chrome and Firefox browsers. You're going to be redirected" is displayed, blocking access to the quizzes and therefore the course.

    image.png

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  • Michelle.T.865
    Michelle.T.865 Posts: 48

    Thank you for the screenshot! We have not been able to reproduce this on our test site.

    Can you kindly create a Support case detailing the information you provided here, along with iPad iOS and Browser version? This will help our team review the issues further.

    Regards,

    Michelle

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